Before you submit this form
When to use this form?
This form is designed as a final review channel for cases where customers feel that previous decisions made by other departments (such as CS, Risk, or BD) were not fully satisfactory, unclear, or require further escalation to a higher level.
You may use this form if:
• You have already contacted the Customer Support (CS) or Business Development (BD) at least once but have not received a clear or fair resolution.
• You believe your case has been misunderstood or mishandled, and you would like it to be re-evaluated by a senior team.
• You have new information or evidence that may affect the outcome of your previous case.
• You wish to appeal a payout decision, account restriction, or trading dispute after initial review.
• You experienced an unusual delay in response or payout despite following standard procedures.
• You feel that communication or explanation provided was insufficient, and you need further clarification from management level.
Note: Before submitting this form, please ensure that you have already communicated at least once with the Customer Support or Business Development (BD) regarding your issue.
What happens after you make a complaint?
Review process:
A specialized senior department will carefully review all related data and information regarding your case. An official response will be sent to your registered email within 3–5 business days.
Final decision:
After the review process is completed, the decision made by WeMasterTrade will be considered final and binding.
Join Our
Trading Team!
Clients are provided with an account containing virtual funds as part of our funded trading model. Their trading activity on the virtual account is replicated in real-time by our exclusive algorithms to our live firm trading account, generating actual cash flow.
Hypothetical Performance Closure
Hypothetical performance results have many inherent limitations, some of which are described below. No representation is made that any account will likely achieve performance-based rewards or losses similar to those shown. There are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk on actual trading. For example, the ability to withstand losses or to adhere to a particular trading program despite trading losses is a material point, which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program, which cannot be fully accounted for in the preparation of hypothetical performance results, and all of which can adversely affect trading results. Testimonials appearing on this website may not represent other clients or customers and are not a guarantee of future performance or success.
Hypothetical Performance Disclosure – CFTC Rule 4.41
Simulated or hypothetical trading results have inherent limitations. Unlike actual performance records, they do not represent real trading activity and may be designed with the benefit of hindsight. No representation is being made that any account will, or is likely to, achieve profits or losses similar to those shown or implied.
Risk Disclosure
This is not an investment opportunity. You do not deposit any funds for investment. We do not ask for any funds for investment. At no time do you risk your own capital. There are no promises of rewards or returns. Trading contains substantial risk and is not for every investor. An investor could lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading, and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.
Customer Compensate Disclosure
All trades presented for customer compensation should be considered hypothetical and should not be expected to be replicated in a simulated trading environment. All accounts in the WeMasterTrade program may represent simulated trading accounts. Payments are collected and facilitated by Wecopy Fintech LTD (Company Number: 14905703), 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, acting as a Payment Agent on behalf of WeMasterTrade, with the applicable entity determined based on the user’s location and selected payment method.
Complaint Resolution Process
If you believe you are entitled to compensation due to a platform error or system malfunction, please contact [email protected] within 7 days of the incident. Our team will review and respond within 5 business days. If the complaint is valid, compensation will be processed within 14 business days.
Compensation is limited to the value of the service fee paid for the affected account. WeMasterTrade is not liable for losses resulting from market conditions, user error, or third-party service interruptions.
Restricted Countries
WeMasterTrade does not provide trading accounts service to residents of the Vietnam, Israel, Russia, North Korea, Iran and some other countries.
Metatrader 5 platform does not provide trading accounts service to residents of the Vietnam, USA, Canada, Israel, Russia, North Korea, Iran and some other countries.
