1. INTRODUCTION
WeMasterTrade. ("the Companies") are committed to verifying the identity of all users to prevent fraud, financial crime, and misuse of our services. This KYC Policy outlines our identity verification procedures, aligned with FATF standards, PCMLTFA (Canada), and applicable data protection laws including GDPR.
KYC completion is mandatory. No user may access either platform without completing the required verification.
2. VERIFICATION PROCESS
Identity verification is conducted through Sumsub, a regulated third-party KYC and identity verification platform:
Document authenticity and expiry verification
• Optical Character Recognition (OCR) to extract and verify ID data
• Liveness detection and biometric face matching
• PEP and sanctions screening
• IP geolocation and device checks
Verification is typically completed within minutes. Where manual review is required, users will be notified of the expected timeframe. Sumsub services include document verification, biometric liveness checks, sanctions screening, and ongoing monitoring tools.
3. REQUIRED DOCUMENTS
All users must provide the following:
Standard Verification (all users)
Government-issued photo ID — passport, national ID, or driver's licence (valid, unexpired)
• Proof of address — utility bill, bank statement, or government correspondence (issued within 3 months)
• Live selfie for biometric face matching
• Email verification
Enhanced Verification (high-risk users)
Required in addition to standard verification for Politically Exposed Persons (PEPs), users from elevated-risk jurisdictions, or accounts with unusual activity:
• Proof of address — utility bill, bank statement, or government correspondence (issued within 3 months)
• Source of funds declaration and supporting documentation
4. USER ACCESS
Users who do not complete KYC, or whose verification is unsuccessful, will not be permitted to access platform services. The Companies reserve the right to:
• Request additional documentation at any time
• Suspend or terminate accounts where verification concerns arise
• Reject users without obligation to provide a reason
Appeals may be submitted to [email protected] within 14 days of a rejection decision.
5. RESTRICTED JURISDICTIONS
The Company does not onboard users from sanctioned or high-risk countries. Access is enforced through IP-based geofencing and identity verification controls.
Sanctioned / Embargoed Countries:
• Cuba: CU
• Lebanon: LB
• Syria: SY
• Libya: LY
• Israel: IL
• Russia: RU
• Sudan: SD
• Somalia: SO
• South Sudan: SS
• Central African Republic: CF
• Democratic Republic of Congo: CD
• Nicaragua: NI
• Venezuela: VE
• Yemen: YE
• North Korea: KP
• United States: US
• Iran: IR
• Vietnam: VN
The countries listed above are subject to international sanctions, regulatory restrictions, or have been identified as high-risk jurisdictions by the Financial Action Task Force (FATF), OFAC, UN Security Council, or our internal compliance review.
“Please note that this list is provided for informational purposes only and is subject to change based on updates to international regulations.”
6. DATA SECURITY AND PRIVACY
All personal data and documents submitted during KYC are:
• Encrypted in transit and at rest
• Processed by Sumsub under a regulated Data Processing Agreement
• Retained for a minimum of 5 years in accordance with applicable law
• Accessible only to authorised personnel
The Company does not directly store raw KYC documents. Users have the right to access, correct, or request deletion of their personal data, subject to applicable legal requirements.
Please contact us at [email protected]
7. POLICY REVIEW
This Policy is reviewed annually and updated as required to reflect changes in applicable law, regulatory guidance, or our verification procedures.
Jiunge na
Timu Yetu ya Biashara!
Wateja wanapewa akaunti iliyo na pesa pepe kama sehemu ya muundo wetu wa biashara unaofadhiliwa. Shughuli zao za biashara kwenye akaunti pepe inaigwa kwa wakati halisi na algoriti zetu za kipekee kwenye akaunti yetu ya moja kwa moja ya biashara ya kampuni, na hivyo kuzalisha mtiririko halisi wa pesa.
Kufungwa kwa Utendaji Kidhahania
Matokeo ya utendakazi dhahania yana vikwazo vingi vya asili, baadhi yake vimefafanuliwa hapa chini. Hakuna uwakilishi unaotolewa kwamba akaunti yoyote itapata zawadi au hasara zinazolingana na utendakazi kama zile zinazoonyeshwa. Mara kwa mara kuna tofauti kubwa kati ya matokeo ya utendakazi dhahania na matokeo halisi yanayopatikana baadaye na mpango wowote wa biashara. Mojawapo ya vikwazo vya matokeo ya utendaji dhahania ni kwamba kwa ujumla hutayarishwa kwa manufaa ya mtazamo wa nyuma. Kwa kuongeza, biashara dhahania haihusishi hatari ya kifedha, na hakuna rekodi dhahania ya biashara inayoweza kuhesabu kabisa athari za hatari ya kifedha kwenye biashara halisi. Kwa mfano, uwezo wa kuhimili hasara au kuzingatia mpango fulani wa biashara licha ya hasara za biashara ni nyenzo muhimu, ambayo inaweza pia kuathiri vibaya matokeo halisi ya biashara. Kuna mambo mengine mengi yanayohusiana na soko kwa ujumla au utekelezaji wa mpango wowote mahususi wa biashara, ambao hauwezi kuhesabiwa kikamilifu katika utayarishaji wa matokeo dhahania ya utendaji, na yote haya yanaweza kuathiri vibaya matokeo ya biashara. Ushuhuda unaoonekana kwenye tovuti hii hauwezi kuwakilisha wateja au wateja wengine na sio hakikisho la utendakazi au mafanikio ya siku zijazo.
Ufichuaji wa Utendakazi wa Dhahania - Kanuni ya 4.41 ya CFTC
Matokeo ya biashara yaliyoigwa au dhahania yana vikwazo vya asili. Tofauti na rekodi halisi za utendakazi, haziwakilishi shughuli halisi ya biashara na zinaweza kuundwa kwa manufaa ya kutazama nyuma. Hakuna uwakilishi unaofanywa kwamba akaunti yoyote, au kuna uwezekano, kupata faida au hasara sawa na zile zilizoonyeshwa au kudokezwa.
Ufichuzi wa Hatari
Hii sio fursa ya uwekezaji. Huwezi kuweka fedha yoyote kwa ajili ya uwekezaji. Hatuulizi pesa zozote kwa uwekezaji. Hakuna wakati unahatarisha mtaji wako mwenyewe. Hakuna ahadi za malipo au kurudi. Uuzaji una hatari kubwa na sio kwa kila mwekezaji. Mwekezaji anaweza kupoteza yote au zaidi ya uwekezaji wa awali. Mtaji wa hatari ni pesa inayoweza kupotea bila kuhatarisha usalama wa kifedha wa mtu au mtindo wa maisha. Mtaji wa hatari pekee ndio unapaswa kutumika kwa biashara, na wale tu walio na mtaji wa kutosha wa hatari ndio wanapaswa kuzingatia biashara. Utendaji wa awali si lazima uonyeshe matokeo ya baadaye.
Ufichuzi wa Fidia kwa Wateja
Biashara zote zinazowasilishwa kwa ajili ya fidia ya wateja zinapaswa kuzingatiwa kuwa dhahania na hazipaswi kutarajiwa kuigwa katika mazingira ya biashara iliyoiga. Akaunti zote katika mpango wa WeMasterTrade zinaweza kuwakilisha akaunti za biashara zilizoiga. Malipo hukusanywa na kuwezeshwa na Wecopy Fintech LTD (Nambari ya Kampuni: 14905703), 71-75 Shelton Street, Covent Garden, London, Uingereza, WC2H 9JQ, akifanya kazi kama Wakala wa Malipo kwa niaba ya WeMasterTrade, huku huluki inayotumika ikiamuliwa kulingana na eneo la mtumiaji na njia ya malipo iliyochaguliwa.
Mchakato wa Utatuzi wa Malalamiko
Ikiwa unaamini unastahiki kulipwa fidia kutokana na hitilafu ya mfumo au hitilafu ya mfumo, tafadhali wasiliana na [email protected] ndani ya siku 7 baada ya tukio. Timu yetu itakagua na kujibu ndani ya siku 5 za kazi. Ikiwa malalamiko ni halali, fidia itashughulikiwa ndani ya siku 14 za kazi.
Fidia itapunguzwa kwa thamani ya ada ya huduma inayolipwa kwa akaunti iliyoathiriwa. WeMasterTrade haiwajibikiwi kwa hasara inayotokana na hali ya soko, hitilafu ya mtumiaji, au kukatizwa kwa huduma za watu wengine.
Nchi Zilizozuiwa
WeMasterTrade haitoi huduma ya akaunti za biashara kwa wakazi wa Vietnam, Israel, Urusi, Korea Kaskazini, Iran na baadhi ya nchi nyingine.
Metatrader 5 jukwaa haitoi huduma ya akaunti ya biashara kwa wakazi wa Vietnam, Marekani, Kanada, Israel, Urusi, Korea Kaskazini, Iran na baadhi ya nchi nyingine.
